Shipping policy

Last updated: July, 2026

Holistica ("we", "us", or "our") operates this store and website. This Shipping Policy explains how we process, ship, and deliver your orders, and what to do if something goes wrong along the way.

Please read this Shipping Policy carefully. By placing an order through our store, you acknowledge that you have read and understand the terms described below.

1. Order Processing
Please allow 24 to 48 business hours for us to process and ship your order. Processing time may vary depending on current order volume, packaging, and carrier pickup. During peak seasons or periods of high order volume, processing may take slightly longer, and we will notify you by email if there is any meaningful delay to your estimated delivery time.

2. Shipping and Delivery
Once your order has shipped, you can expect delivery within 4 to 10 business days. Delivery times may vary based on your location and other circumstances beyond our control. We currently ship within the United States only. We offer free shipping on all orders over $50.

3. Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking information. You can also track your order at any time at tryholistica.com/tools/track-order using your order number and email address.

4. Address Accuracy and Changes
It is the buyer's responsibility to ensure the shipping address entered at checkout is correct. If your order has not shipped yet, please contact us immediately at support@tryholistica.com and we will do our best to correct it. Once an order has shipped, the address is locked and we are no longer able to edit or cancel the order.

5. A Note on Packaging
We recently rebranded from Rootwell to Holistica. While we sell through our existing stock, you may receive a bottle or packaging that still displays the Rootwell name. This is completely normal. It is the same product, the same formula, and the same quality, simply under our previous branding. It is not a wrong or incorrect item.

6. Lost, Stolen, or Missing Packages
We are not responsible for packages lost or stolen after they are marked delivered. If tracking shows your order as delivered but you have not received it, please take the following steps before contacting us:

• Check around your property, including your porch, mailbox, garage, and other safe drop spots.
• Ask neighbors or household members who may have accepted the delivery on your behalf.
• Contact your local carrier with your tracking number, as they can often provide more detail about the delivery.

If your package is still missing, please reach out to us at support@tryholistica.com within 15 days of the marked delivery date and we will assist you further. Requests made after 15 days cannot be honored.

Please note: our 60-day money-back guarantee is separate from shipping issues. It applies only when you have received and used the product and are not satisfied with it. It does not cover lost, stolen, or undelivered packages, which are handled under this section.

7. Incomplete Orders
If your order arrives incomplete or with missing items, please email support@tryholistica.com with your name, order number, email address, a written explanation of the issue, and a photo of what you received. We will ship a replacement of the correct items. Refunds are not issued in this case. Requests must be made within 15 days of the delivery date shown in tracking.

8. Wrong Product Received
If you received the wrong product, please email support@tryholistica.com with your name, order number, email address, a written explanation of the issue, and a photo of what you received. We will ship the correct replacement. Refunds are not issued in this case. Requests must be made within 15 days of the delivery date shown in tracking. Please note that Rootwell-branded packaging is not considered a wrong product (see Section 5).

9. Delivery Delays
We do our best to deliver every order within the estimated window, but we cannot guarantee delivery by a specific date, holiday, or special occasion, as carrier delays and other unforeseen circumstances can occur. We are unable to issue refunds for orders not delivered by a specific date. Once an order has shipped, it can no longer be edited or canceled.

10. Contact Information
Should you have any questions about this Shipping Policy or the status of your order, please contact us:

Email: support@tryholistica.com

Business Name: Holi Company LLC

Address: 30 N Gould St Ste R, Sheridan, WY 82801, US